Return and refund policy

Refund and Return Policy

We want you to love your bike rack! With each purchase, we give a 60-days satisfaction guarantee. Go ahead. Give it a try. We are confident that you will be delighted!

 

Return / Restocking fee15% of the item’s purchase price
Return packaging Must be returned in the original packaging
Validity period for returnsUp to 60 days from the date you received your product, based on our tracking records.
Damage fee¹May apply if product damaged or missing parts when we receive them. We accept the installations damages if the product don't fit your trailer.

¹ Damages are assessed based on the condition of the product and returned parts at the time we received them.
Condition of product eligible for return

  • Must be in excellent condition
  • Original packaging is not damaged
  • No missing parts (including any replacement parts that you have received)
  • Completely disassembled. We do not accept partially assembled products

Refund

  • Initiated within 5 working days after the returned product pass our inspection
  • Refunds will be via the same payment method used for your original purchase. Refunds should be credited to your account within a few days, depending on your bank's practice

 

You are responsible for properly packing and shipping your return products. Please follow our return instructions. We are not responsible for any returns that are lost, damaged or rejected because you did not follow the return instructions.

 

Do note that you are responsible for any damage or loss of the product during the return process. We encourage you to pay for shipping insurance to cover such damage and loss. You are responsible for any insurance claim filing with the carriers.

 

All refund and return decisions by Equipements Futura GP inc. are final.

Return instructions

USA

  1. Put back the parts disassembled into the original box
  2. Print 3 copies of the invoice and place it in a pouch
  3. Print 1 copy of the customs invoice and place it in the same pouch
  4. Print the shipping label and stick it to the box

Canada

  1. Put back the parts disassembled into the original box
  2. Print the shipping label and stick it to the box